🚀 VALUE DOCK — FAQ

Welcome to the ValueDock FAQ Centre

Find quick answers to the most common questions about orders, shipping, returns, payments, and more. If you still need help, our team is available through Live Chat and email support.

📦 Orders & Delivery

1. How long does delivery take?

We aim to deliver within 2 working days for most UK orders. In rare cases, delivery may take up to 3 working days due to courier delays.

2. Do you offer tracking?

Yes. Once your order is dispatched, you will receive a tracking email with courier information.

3. How do I change my delivery address?

Contact us immediately through Live Chat or email. If your order has not yet shipped, we will update it for you. Once dispatched, the address cannot be changed.

4. What if I miss my delivery?

Couriers usually leave a card or email allowing you to:

  • Rearrange delivery
  • Collect from a depot or parcel shop

💰 Payments

5. What payment methods do you accept?

We accept:

  • Credit & Debit Cards
  • Shopify Payments
  • PayPal
  • Apple Pay / Google Pay

6. Is payment secure?

Absolutely. All payments are fully encrypted and processed by secure third-party providers. We do not store full card information on our servers.

↩️ Returns & Refunds

7. How do I request a return?

Email us at support@valuedock.co.uk with your order number and reason for return. We will guide you through the process.

8. Who pays for return shipping?

It depends:

  • Change of mind: Buyer pays return shipping.
  • Damaged / faulty / incorrect items: Evidence (photo/video) is required. After verification, we may provide a prepaid return label.

9. When will I receive my refund?

Refunds are issued within 3–7 working days after the returned item is inspected and approved.

📞 Customer Support

10. How can I contact ValueDock?

You can reach us through:

  • Live Chat: Available directly on our website
  • Email: support@valuedock.co.uk

11. What are your support hours?

We typically respond within 24–48 hours Monday–Friday. Live Chat availability may vary based on agent availability.

🛡️ Products

12. Are your products tested?

Yes — all items go through supplier checks and quality verification before listing on our store.

13. Do product colours or sizes vary?

Slight variations can occur due to lighting, manufacturing updates, or device display differences. We always strive for accuracy in our listings.

🌍 Other Common Questions

14. Do you ship internationally?

Yes — we offer international delivery to select regions. Shipping times and costs vary.

15. Can I cancel my order?

If your order has not been dispatched, we can cancel it. If it has already shipped, cancellation is no longer possible — but you can request a return after it arrives.

If you still need assistance, feel free to reach out — our team is always happy to help!