PRIVACY POLICY

Last Updated: 2025

At ValueDock, your privacy is our priority. We are committed to respecting, protecting, and securely handling your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you browse our website, create an account, or make a purchase.

🔐 1. Information We Collect

We collect information to provide you with a secure, smooth, and personalised shopping experience.

📌 A. Personal Information You Provide

  • Name (first & last)
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Optional account details (if you create an account)

📌 B. Payment Information

We do NOT store your credit/debit card details. All payments are securely processed through:

  • Shopify Payments
  • PayPal
  • Klarna or Clearpay (if enabled)

These platforms use industry-standard encryption.

📌 C. Automatically Collected Information

  • IP address
  • Browser type & version
  • Device type (mobile/desktop/tablet)
  • Pages you visit
  • Products you view
  • Time spent on pages
  • Search terms used on the site
  • Cookie data (see cookie section)

📌 D. Order Information

  • Products you purchase
  • Items added to cart
  • Delivery preferences
  • Returns, refund or dispute history

📦 2. How We Use Your Information

Your information is used to provide the best possible experience:

  • To process and deliver orders
  • To send order confirmations & tracking updates
  • To verify payments & prevent fraudulent activity
  • To personalise product recommendations
  • To improve website speed, layout & performance
  • To send promotional offers (only if you opt-in)
  • To provide customer support

🔄 3. Sharing Your Information

We only share data with trusted service providers essential for operating the store safely:

  • Payment processors (Shopify, PayPal, etc.)
  • Shipping couriers (Royal Mail, Evri, DPD, Yodel)
  • Shopify apps (analytics, reviews, fraud protection, email marketing)
  • Customer service & fulfilment partners

We NEVER sell your personal data. Ever.

🍪 4. Cookies & Tracking

Cookies help us improve your shopping experience by enabling:

  • Cart & wishlist saving
  • Faster loading of pages
  • Tracking performance and website improvements
  • Showing relevant discounts & products

You can block cookies in your browser settings anytime.

⚖️ 5. Your Rights Under UK GDPR

You have the legal right to:

  • Request a copy of your data
  • Correct or update inaccurate information
  • Request deletion of your account & data
  • Withdraw marketing consent
  • Request transfer of your data
  • Make a complaint to the ICO (Information Commissioner’s Office)

🛡️ 6. How We Protect Your Data

We use advanced security measures including:

  • SSL encryption
  • Secure Shopify servers
  • Advanced firewall protection
  • Fraud-detection systems
  • Restricted internal access

Your data is always stored securely.

⏳ 7. Data Retention

  • Order records → kept for legal/tax purposes
  • Marketing data → until you unsubscribe
  • Account data → until you request deletion

🌍 8. International Transfers

Some partners or apps may store data outside the UK. However, all comply with GDPR-equivalent protection laws.

📧 9. Contact Us

If you have questions about this Privacy Policy or wish to request data changes, contact us:

Email: support@valuedock.co.uk
Website: www.valuedock.co.uk

We aim to respond within 48 hours.