🚀 WARRANTY & GUARANTEE POLICY

Last Updated: 2025

At ValueDock, we take pride in providing high-quality products at excellent value. Our Warranty & Guarantee Policy ensures that customers receive fair protection in the unlikely event of faults or product issues.

🛠️ 1. Standard Guarantee

All products purchased from ValueDock are covered by a 30-Day Store Guarantee.

This covers:

  • Manufacturing defects
  • Operational faults that are not caused by misuse
  • Items that do not function as described
  • Major defects discovered on first use

If your item is faulty within 30 days of delivery, you may qualify for a:

  • Replacement
  • Refund
  • Partial refund
  • Store credit

The outcome depends on inspection, evidence, and condition.

🧾 2. Proof of Purchase Required

To process any warranty claim, we require:

  • Your order number
  • Proof of purchase (email receipt)
  • Clear photos or videos showing the issue

Without proof of purchase, we cannot verify or process warranty requests.

📦 3. Items Damaged on Arrival

If your item arrives damaged, you must notify us within 48 hours of delivery.

Please include:

  • Photos of the damaged product
  • Photos of the packaging
  • Your order number

This helps us file a claim with our courier and resolve the issue quickly.

🔧 4. What the Warranty Does NOT Cover

To keep our policy fair and protect against misuse, the warranty does not cover:

  • Damage caused by misuse or incorrect handling
  • Wear and tear from normal use
  • Accidental damage
  • Water damage (unless product is advertised as waterproof)
  • Unauthorised repairs or modifications
  • Items used commercially or outside household use
  • Loss or theft

We may request additional evidence if a claim appears unclear or inconsistent.

⏱️ 5. How to Make a Warranty Claim

To submit a claim, please contact us at:

📧 support@valuedock.co.uk

Include the following:

  • Full name
  • Order number
  • Photos/videos of the issue
  • Description of the problem

Our support team typically responds within 24–48 hours.

📮 6. Returning a Faulty Item

If a return is required, we will provide instructions by email. Do not send returns without approval.

Return shipping:

  • If the item is faulty or defective → we cover the return cost
  • If the issue is not covered by warranty → buyer pays return postage

Approved returns must be sent to the address we provide after verification.

🚫 7. Warranty May Be Declined If:

  • Item shows signs of misuse or deliberate damage
  • Serial number (if applicable) is removed or altered
  • Return is made without approval
  • No evidence is provided to support the claim
  • Item is over 30 days old and not covered under extended manufacturer warranty

📘 8. Manufacturer Warranty (If Applicable)

Some branded items may include a manufacturer warranty. In these cases, we will guide you to the correct warranty provider if required.

⚖️ 9. Your Legal Rights

This Warranty & Guarantee Policy does not replace your legal rights under UK Consumer Law. You may still be entitled to certain protections depending on the nature of the issue.

📞 10. Contact Us

If you have any questions about this policy, you can reach us at:

  • Email: support@valuedock.co.uk
  • Live Chat: available on our website

We’re here to ensure you receive quality products and a fair, reliable guarantee every time you shop at ValueDock.