The UK’s Most Economical Store for Quality Products - Fast 2-Day Delivery

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Contact ValueDock

If you have any questions about your order, delivery, returns, or product information, please contact us using the details below or send us a message directly through the form on this page.

📧 Email Support	support@valuedock.co.uk (Best way to reach us)
💬 Live Chat	Available on our website during support hours. Quick help for general enquiries.
🕒 Support Hours	Monday–Friday: 9 AM – 6 PM Saturday: Limited support Sunday & Holidays: Closed
📦 Order Queries	Please include: • Order number • Full name • Email used at checkout • Photos/video (if reporting a damaged item)
📮 Returns Address	Provided ONLY after return approval. Do not return items without contacting support first.

Send Us a Message

Please use the contact form below to reach out. We usually reply within 24–48 hours.

Welcome to ValueDock.co.uk (“we”, “our”, “us”). By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully. 1. General Information ValueDock is an online retail store offering a wide range of everyday products. By using our website, you agree that: You are at least 18 years old. You will use our website for lawful purposes only. You have read and understood our Terms & Conditions and Privacy Policy. 2. Products & Descriptions We aim to provide accurate product descriptions and images. However: Colours may vary slightly depending on screen settings Measurements may have minor manufacturing variations Packaging may differ from images shown If any product is temporarily out of stock, we may offer an alternative or issue a refund. 3. Prices & Payments All prices are listed in GBP (£). Prices can change at any time without prior notice. Payments are processed securely via our trusted payment partners (Shopify Payments, PayPal, etc.). Orders are only confirmed once payment is successfully completed. 4. Shipping & Delivery We aim to dispatch all orders as quickly as possible. Estimated Delivery Times: Standard Delivery: 3–7 working days Express Delivery (if available): 1–3 working days Delivery times may vary depending on: Courier delays Peak seasons Incorrect delivery information provided by the customer We are not responsible for delays outside our control, but we always try to help resolve any issue. 5. Returns & Refunds Your satisfaction matters. You can request a return or exchange within 14 days of receiving your order, provided: The product is unused In original packaging No hygiene-sensitive items (e.g., cosmetics, personal care, undergarments) Refunds are processed once we receive and inspect the returned item. Certain items may be non-returnable for hygiene, safety, or clearance reasons. More details are available in our Refund Policy. 6. Order Cancellation Orders can only be cancelled before they are processed or shipped. Once dispatched, cancellations are no longer possible, and the standard return process applies. 7. Limitation of Liability ValueDock is not liable for: Losses related to incorrect customer information Delays caused by couriers or third-party carriers Minor variations in product images versus actual items Customer misuse or incorrect installation of products Allergic reactions or sensitivities (always check materials or ingredients) Our maximum liability will not exceed the value of the purchased product. 8. Privacy & Data Usage We respect your privacy. All personal data is processed according to our Privacy Policy, in compliance with UK GDPR. We do not store your payment information on our servers. 9. Fraud & Security We reserve the right to: Cancel suspicious or high-risk orders Request identity verification for security Block or restrict access to users who violate our policies Any fraud attempt will be reported to relevant authorities. 10. Changes to These Terms ValueDock may update these Terms & Conditions at any time. Continued use of our website after updates means you accept the revised terms. 11. Contact Us For questions or support: 📧 support@valuedock.co.uk

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