⭐ PAYMENT SECURITY POLICY

Last Updated: 2025

At ValueDock, we take your online safety seriously. This Payment Security Policy explains how your payment information is protected every time you shop with us.

🔐 1. Secure Checkout (SSL Encryption)

Our entire website is protected with 256-bit SSL encryption. This means all personal and payment information is transmitted securely and cannot be intercepted.

You will always see https:// and a padlock icon in your browser when visiting ValueDock.

💳 2. Trusted Payment Providers

All payments are processed only through trusted, secure, and PCI-certified gateways:

  • Shopify Payments
  • PayPal
  • Apple Pay (if supported)
  • Google Pay (if supported)
  • Major credit & debit cards

These institutions use advanced fraud detection and encryption to protect your information.

🛡️ 3. No Card Details Stored

ValueDock does not store or have access to your full card information.

All card data is handled securely by our payment providers according to the highest PCI-DSS (Payment Card Industry Data Security Standard) requirements.

🚫 4. Fraud Prevention & Security Checks

To protect our customers and platform, automatic fraud detection systems may review transactions for:

  • Suspicious activity
  • Unusual patterns
  • Mismatched information
  • High-risk transactions

In rare cases, orders may be paused for verification for your own protection. If required, we will contact you by email.

👤 5. Secure Customer Accounts

If you choose to create an account, your information is stored securely within Shopify’s protected system.

To protect your account:

  • Use a strong password
  • Do not share your login details with anyone
  • Log out on shared devices

🧾 6. Payment Verification for Your Safety

To protect both the customer and our store, ValueDock may require verification for:

  • High-value orders
  • Orders with mismatched billing/shipping details
  • Multiple failed payment attempts

This ensures safe processing and prevents unauthorised purchases.

📄 7. Your Rights

You are protected by UK law and your bank’s fraud protection systems. If you suspect an unauthorised transaction:

  • Contact your bank immediately
  • Notify us at support@valuedock.co.uk

We will work with you and the payment provider to resolve any issue quickly.

📞 8. Contact Us

If you have any questions about payment security, feel free to reach out:

  • Email: support@valuedock.co.uk
  • Live Chat: Available during support hours

Your security is our priority — shop with confidence at ValueDock.