🔒 1. Secure Payment Processing

We use advanced SSL encryption to protect your payment data.

Your card details are never stored — only trusted gateways are used.

Accepted Secure Methods:

• Visa
• MasterCard
• American Express
• PayPal
• Apple Pay / Google Pay

🛍️ 2. Buyer Protection Guarantee

Every order includes full Buyer Protection.

You are protected if:

• Item does not arrive
• Item arrives damaged
• Wrong or faulty product delivered
• Product not as described

You can request a replacement or a full refund.

📦 3. Fast & Reliable Delivery

We dispatch orders within 24–48 hours.

Most customers receive delivery within 2 working days.

You will receive:

• Order confirmation
• Dispatch email
• Tracking link (where available)

↩️ 4. Easy 30-Day Return Policy

If you're not happy with your purchase, return it within 30 days.

Accepted return reasons:

• Wrong or damaged item received
• Faulty product
• Changed your mind (unused, in original packaging)

Refunds are processed within 3–5 business days after inspection.

🏷️ 5. Quality Assurance Standards

All products come from verified suppliers with strict quality checks.

• Supplier verification
• Product quality inspection
• Packaging review
• Sample testing
• Ongoing supplier checks

🛠️ 6. Support You Can Trust

Support available 7 days a week.

• Orders & tracking
• Returns & exchanges
• Refunds
• Product questions

Email: support@valuedock.co.uk

🔐 7. Privacy & Data Protection

We comply with:

• UK GDPR
• Data Protection Act 2018

Your data is never shared or sold.

📘 8. Frequently Asked Questions

Is my payment safe?

Yes — all payments are encrypted and processed securely.

What if my order arrives damaged?

You are covered — replacement or refund guaranteed.

How long does delivery take?

Most orders arrive within 2 working days.

Can I track my order?

Tracking is provided for eligible orders.