⭐ TERMS & CONDITIONS

Last Updated: 2025

These Terms & Conditions (“Terms”) govern your use of the ValueDock website, products, and services. By accessing our website or placing an order, you agree to follow these Terms. If you do not agree, please do not use our website.

1. About ValueDock

ValueDock (“we”, “us”, “our”) is a UK-based online retail store offering a wide range of lifestyle, home, tech, and personal goods. All products are sourced carefully to meet quality and safety standards.

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

  • Attempt to hack, damage, or interfere with the site
  • Use automated tools (bots) without permission
  • Copy or misuse our images, product descriptions, or intellectual property

We reserve the right to suspend or block accounts that violate these rules.

3. Product Information

We aim to provide accurate product descriptions, images, and specifications. However, slight variations may occur due to lighting, device display differences, or supplier updates.

We reserve the right to update product information at any time without prior notice.

4. Pricing & Availability

  • All prices are listed in GBP (£)
  • Prices may change at any time
  • Products may be removed or replaced without notice
  • Items placed in your cart are not reserved until the order is completed

If a pricing error occurs, we may cancel the order and issue a full refund.

5. Payments

We accept secure payments through:

  • Shopify Payments
  • Credit & Debit Cards
  • PayPal
  • Apple Pay / Google Pay (if available)

All payments are encrypted and handled by trusted third-party processors. We do not store full payment card details.

6. Order Confirmation

Once an order is placed, you will receive a confirmation email containing your order details. We reserve the right to cancel orders due to:

  • Stock errors
  • Incorrect pricing
  • Suspicious or fraudulent activity

A full refund will be issued if an order is cancelled by us.

7. Shipping & Delivery

Deliveries are handled according to our Shipping Policy. By placing an order, you agree to the terms mentioned there.

Delivery times are estimates and may vary due to courier delays, weather, busy periods, or incomplete address information.

8. Returns & Refunds

Returns are handled according to our Return & Refund Policy. By shopping with ValueDock, you agree to follow the rules stated in that policy.

Any misuse of the return system (false claims, used products returned, missing items) may result in refusal of a refund.

9. Live Chat Support

ValueDock provides a built-in live chat system on our website to help customers quickly with:

  • Order questions
  • Product details
  • Delivery updates
  • General support

Please note:

  • Chat agents cannot modify orders after dispatch
  • Chat agents cannot approve refunds or replacements
  • Formal return or complaint requests must be submitted by email
  • Chat may not be available 24/7

All important issues must be emailed to support@valuedock.co.uk for record and verification.

10. User Accounts

If you create an account on our site, you are responsible for maintaining confidentiality of your login details.

We reserve the right to suspend or close accounts that abuse our platform or policies.

11. Intellectual Property

All content on this website — including text, images, graphics, logos, and layout — is owned by ValueDock. You may not copy, redistribute, or use our content for commercial purposes without written permission.

12. Limitation of Liability

ValueDock is not liable for:

  • Courier delays or lost parcels outside our control
  • Incorrect address provided by the customer
  • Misuse of products by the customer
  • Third-party system issues (payment processors, couriers, apps)

To the maximum extent permitted by UK law, we are not liable for any indirect or consequential damages.

13. Changes to These Terms

We may update these Terms at any time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our website means you accept the updated Terms.

14. Contact Us

If you have any questions about these Terms, contact us:

📧 Email: support@valuedock.co.uk
💬 Live Chat: Available on our website during business hours